> ## Documentation Index
> Fetch the complete documentation index at: https://zite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Build an app with Intercom

> Create customer support tools on Zite with Intercom.

## How it works

Build custom support apps on Zite with Intercom. This enables your app to create tailored support tools, manage conversations, route tickets, and automate customer support workflows. By connecting Intercom, you can:

* Access Intercom customer profiles, conversations, and attributes
* Send messages from your app to Intercom
* Build escalation and ticket routing workflows
* Create support dashboards powered by Intercom data
* Look up Intercom customers with full activity context from your app

## How to integrate Intercom into your app

<Steps>
  <Step title="Connect to Intercom">
    In the chat box, request your app to be integrated with Intercom or click the `plug icon` <Icon icon="plug" />.

    <img src="https://mintcdn.com/zite/KQ8qGBqeQVB6pPOl/help/images/Screenshot-2026-04-24-at-2.44.43-PM.png?fit=max&auto=format&n=KQ8qGBqeQVB6pPOl&q=85&s=500b25a2024d3c2895bbb61904c7c399" alt="Screenshot 2026 04 24 At 2 44 43 PM" title="Screenshot 2026 04 24 At 2 44 43 PM" style={{ width:"40%" }} width="695" height="235" data-path="help/images/Screenshot-2026-04-24-at-2.44.43-PM.png" />

    Then, sign in to your Intercom account.
  </Step>

  <Step title="Enter use case">
    Tell Zite how you want to use Intercom in your app. For example, we'll enable creation of new tickets to sync to Intercom and for updates there to reflect on our app.

    <img src="https://mintcdn.com/zite/KQ8qGBqeQVB6pPOl/help/images/Screenshot-2026-04-24-at-6.52.27-PM-1.png?fit=max&auto=format&n=KQ8qGBqeQVB6pPOl&q=85&s=60e4ccbd73cdd56baaa96474e8d06544" alt="Screenshot 2026 04 24 At 6 52 27 PM" width="2745" height="1412" data-path="help/images/Screenshot-2026-04-24-at-6.52.27-PM-1.png" />

    <Note>
      To trigger Intercom updates as in-app Zite notifications, point a webhook to your app's `/api/intercomWebhook` and subscribe to conversation updates.
    </Note>
  </Step>

  <Step title="Deploy and share">
    Use the chat box or the respective buttons in your app to ensure everything's working properly.

    <img src="https://mintcdn.com/zite/KQ8qGBqeQVB6pPOl/help/images/Screenshot-2026-04-24-at-7.01.57-PM.png?fit=max&auto=format&n=KQ8qGBqeQVB6pPOl&q=85&s=3547386bfc00d10de3c3032362371101" alt="Screenshot 2026 04 24 At 7 01 57 PM" title="Screenshot 2026 04 24 At 7 01 57 PM" style={{ width:"54%" }} width="898" height="1202" data-path="help/images/Screenshot-2026-04-24-at-7.01.57-PM.png" />

    <img src="https://mintcdn.com/zite/KQ8qGBqeQVB6pPOl/help/images/Screenshot-2026-04-24-at-8.05.16-PM.png?fit=max&auto=format&n=KQ8qGBqeQVB6pPOl&q=85&s=144eeed9904d07e0a31d6f89ab9c087f" alt="Screenshot 2026 04 24 At 8 05 16 PM" title="Screenshot 2026 04 24 At 8 05 16 PM" style={{ width:"67%" }} width="1442" height="494" data-path="help/images/Screenshot-2026-04-24-at-8.05.16-PM.png" />

    Click `Publish` in the upper right corner and [**share**](/help/platform/access/share-to-web) your app.

    [Modify the theme](/help/platform/how-to-build/design) or [style specific elements](/help/platform/basics/selective-edits) your app to personalize it or match it with your brand.
  </Step>
</Steps>

## Common use cases

With an Intercom connection, you can create apps like:

* **Support Dashboards:** Let users monitor conversations, response times, and resolution metrics in real time
* **Customer Health Trackers:** Let users combine Intercom data with other sources to identify at-risk accounts and track engagement health
* **Lookup Tools:** Let users search and view full customer profiles, including conversations
* **Support Workflow Automation:** Trigger routing, escalations, and follow-ups based on customer activity or messages
* **Messaging Tools:** Let users send onboarding, outreach, and event-based messages directly from your app
* **Customer Insight Tools:** Let users analyze support interactions to uncover trends and improve response quality