> ## Documentation Index
> Fetch the complete documentation index at: https://zite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send app messages or calls with Twilio

> Send SMS, WhatsApp messages, or make voice calls in real time when changes happen in your app.

## How it works

Automatically notify users or team members when actions happen in your app. This is useful for alerts, reminders, confirmations, and follow-ups. By connecting Zite to Twilio, you can:

* Send SMS messages
* Send WhatsApp messages to users worldwide with API
* Make voice calls to deliver notifications or alerts
* Send messages to multiple users at once
* Send 2FAs or one-time codes via SMS for extra security on sensitive actions

<Note>
  To send WhatsApp messages, recipients’ phone numbers must be added to your [Twilio Sandbox](https://www.twilio.com/docs/whatsapp/sandbox).
</Note>

## How to automate messages or calls

<Steps>
  <Step title="Connect to Twilio">
    In the chat box, ask Zite to connect to Twilio or click the `plug icon` <Icon icon="plug" />.

    <img src="https://mintcdn.com/zite/KQ8qGBqeQVB6pPOl/help/images/Screenshot-2026-04-24-at-2.44.43-PM.png?fit=max&auto=format&n=KQ8qGBqeQVB6pPOl&q=85&s=500b25a2024d3c2895bbb61904c7c399" alt="Screenshot 2026 04 24 At 2 44 43 PM" title="Screenshot 2026 04 24 At 2 44 43 PM" style={{ width:"40%" }} width="695" height="235" data-path="help/images/Screenshot-2026-04-24-at-2.44.43-PM.png" />

    Then, enter your Twilio **Account SID** and **Auth Token**.

    <img src="https://mintcdn.com/zite/gF_N3ByhVWhGiZlx/help/images/Screenshot2026-04-01at4.01.06PM.png?fit=max&auto=format&n=gF_N3ByhVWhGiZlx&q=85&s=88c4baef042d1f8b354a35f82a1de6be" alt="Screenshot 2026 04 01 At 4 01 06 PM" title="Screenshot 2026 04 01 At 4 01 06 PM" style={{ width:"56%" }} width="1070" height="713" data-path="help/images/Screenshot2026-04-01at4.01.06PM.png" />
  </Step>

  <Step title="Enter your use case">
    Describe how you want to use Twilio in your app. In this example, we’ll send a WhatsApp message when inventory is low.

    <img src="https://mintcdn.com/zite/gF_N3ByhVWhGiZlx/help/images/Screenshot2026-04-01at4.07.58PM-1.png?fit=max&auto=format&n=gF_N3ByhVWhGiZlx&q=85&s=03b8438825765208b509caf8b1a2c08c" alt="Screenshot 2026 04 01 At 4 07 58 PM" width="2604" height="1408" data-path="help/images/Screenshot2026-04-01at4.07.58PM-1.png" />
  </Step>

  <Step title="Deploy and share">
    That's it! The recipient will now receive a message whenever there are low stock levels.

    <img src="https://mintcdn.com/zite/gF_N3ByhVWhGiZlx/help/images/Screenshot2026-04-01at4.28.30PM.png?fit=max&auto=format&n=gF_N3ByhVWhGiZlx&q=85&s=f8cbf09c8e3611dcb1bf261e9b25df00" alt="Screenshot 2026 04 01 At 4 28 30 PM" width="1296" height="802" data-path="help/images/Screenshot2026-04-01at4.28.30PM.png" />

    Click `Publish` in the upper right corner to [**share**](/help/platform/access/share-to-web) or [**embed**](/help/platform/basics/embedding) your app.
  </Step>
</Steps>

## How to automate 2FAs

For actions that require extra security, like deleting an SKU, you can send 2FAs. Just like the steps above, enter a prompt to send 2FAs when a specific action occurs.

<img src="https://mintcdn.com/zite/gF_N3ByhVWhGiZlx/help/images/Screenshot2026-04-01at4.51.26PM.png?fit=max&auto=format&n=gF_N3ByhVWhGiZlx&q=85&s=05f344f9de0ef9c3ee01403757426e0d" alt="Screenshot 2026 04 01 At 4 51 26 PM" title="Screenshot 2026 04 01 At 4 51 26 PM" className="mx-auto" style={{ width:"89%" }} width="1288" height="372" data-path="help/images/Screenshot2026-04-01at4.51.26PM.png" />

<Info>
  Codes sent expire in 5 minutes.
</Info>

## Common use cases

With a Twilio connection, you create apps like:

* **Document submissions:** Let users upload forms or reports directly into OneDrive for review
* **Client portals:** Allow customers to view and download project files
* **Recruitment flows:** Collect resumes and documents for hiring teams to review
* **Approval workflows:** Store and route documents in OneDrive when they are submitted or approved in your app
* **Internal resource hubs:** Give teams access to searchable file libraries without needing direct Microsoft access
* **Media collection apps:** Collect and organize user-uploaded images, videos, or assets in OneDrive for processing or review