> ## Documentation Index
> Fetch the complete documentation index at: https://zite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zite FAQs

> Common questions about Zite projects, apps, databases, app workflows, database permissions, and billing.

## Getting Started

<AccordionGroup>
  <Accordion title="What is Zite?">
    [Zite](https://www.zite.com) is an AI app builder for creating business software. Describe what your business needs, and Zite can create a project with one or more apps, forms, a shared database with permissions, code, and history. Apps can include workflows for automation and integrations.
  </Accordion>

  <Accordion title="What is a Zite Workspace?">
    A workspace is the home of your project. It includes one database and can contain multiple apps and forms. Open `Users` from the workspace to manage editors, app members, external users, and roles. Your plan sets how many [workspaces](/help/platform/workspaces/overview) your organization can create; the apps and forms inside them are unlimited.
  </Accordion>

  <Accordion title="How do I create a new app?">
    From the Zite editor, describe the business process or system you want to build. Zite can create the app experience and the data structure behind it, then you can add more apps and forms, build workflows inside apps, and configure database roles and integrations as the project grows. See our [create an app guide](/help/platform/how-to-build/creating-an-app) for more details.
  </Accordion>

  <Accordion title="Can I ask Zite to build multiple apps at once?">
    Yes. You can describe several apps in the same prompt, such as a public booking app for customers and an internal dashboard for your team. Zite will place the apps in the same project so they can work around shared data.
  </Accordion>

  <Accordion title="Do I need coding experience?">
    No. Zite is built for both technical and non-technical users. You can rely on AI, use the visual editor, inspect the code, or run the project locally if you prefer a more technical workflow.
  </Accordion>
</AccordionGroup>

## Building with Zite

<AccordionGroup>
  <Accordion title="What can I build?">
    Zite is best for business systems where internal apps, public apps, forms, and shared data need to work together. Apps can include workflows, and the shared database can enforce permissions. Common examples include CRMs, client portals, dashboards, approval tools, inventory systems, onboarding flows, and support request systems. Learn more in [What can I build?](/help/platform/getting-started/what-can-i-build).
  </Accordion>

  <Accordion title="Where can I find app templates ready for use?">
    You can visit the [Zite Marketplace](https://www.zite.com/marketplace) to clone templates.
  </Accordion>

  <Accordion title="Tips for effective prompts">
    * Describe the business process you want to support
    * Name the people who will use each app, portal, form, or dashboard
    * Include the data you need to track, such as customers, bookings, rooms, requests, or orders
    * Mention database permissions, login, app workflows, integrations, and emails if they matter
    * Build in small steps when you are refining an existing project
  </Accordion>

  <Accordion title="Can I connect my own AI model API key?">
    This is not currently supported. All AI usage is provided through Zite and included in your plan limits.

    However, you can connect your own OpenAI API key to create apps that use AI with the Zite OpenAI integration.

    Connecting your own AI agent to [build from that tool](/help/database/mcp/mcp-overview) is a separate option — it is not the same as adding a model key in Zite.
  </Accordion>

  <Accordion title="How do I handle errors?">
    * Use the built-in "fix it for me" option if an error occurs (this is free and won't use credits)
    * Switch to [chat mode](/help/platform/how-to-build/agent-modes/chat-mode) to ask Zite what's going wrong without making changes
    * Rephrase your request with more detail
    * Restore to a previous working version if needed
  </Accordion>

  <Accordion title="Does every project have a database?">
    When Zite creates a project from your prompt, it provisions a shared Zite Database behind the app or apps it builds. That database stores the records your apps, forms, and portals use. You can also connect existing data from Airtable, Google Sheets, or other tools when you already have a source of truth elsewhere.
  </Accordion>

  <Accordion title="Can one database power multiple apps and forms?">
    Yes. A single Zite Database can power multiple internal apps, public apps, forms, portals, and dashboards so the project stays in sync.
  </Accordion>

  <Accordion title="Can I back up and restore my database?">
    Yes. You can create manual backups of your Zite Database and restore from them later. You can also use point-in-time restore to pick a recent moment and roll the database back to that state. Learn more in [Backup and Restore](/help/database/manage-data/backup-and-restore).
  </Accordion>

  <Accordion title="What are workflows?">
    Workflows are backend logic inside apps. They can read and write data, send emails or Slack messages, call APIs, run AI operations, and trigger follow-up steps from app actions. Zite creates workflows automatically based on your prompts. Learn more in the [Workflows guide](/help/platform/workflows/overview).
  </Accordion>

  <Accordion title="How can I switch to a different database (e.g., from Airtable to Zite Database)?">
    Disconnect your current database in the [same dialog when you first connected](/help/integrations/overview#connect-an-integration) it. Then, reconnect to your preferred one.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="Can I rename, star, duplicate, or delete a project?">
    Yes. These options are available from the home dashboard [here](https://app.zite.com). You can star a project to pin it to the top of your Home dashboard, duplicate it to create a separate copy, or delete it when you no longer need it.
  </Accordion>

  <Accordion title="Can I collaborate with my team?">
    Yes. Add teammates as editors when they need to build across the workspace, or give them **Use Access** to individual internal apps. See [Members & users](/help/platform/access/manage-users) and [User Groups](/help/platform/access/user-groups).
  </Accordion>

  <Accordion title="Can I control who can access project data?">
    Yes. The Users area separates editors, internal app members, and external users. Roles and data permissions control who can view, create, edit, or delete records in database tables. See [Manage app access](/help/platform/access/overview).
  </Accordion>

  <Accordion title="How do internal and public apps differ?">
    Internal apps are intended for your team, such as admin dashboards, approval queues, and CRM views. Public apps are shared externally, such as customer portals, booking flows, and partner tools.
  </Accordion>

  <Accordion title="How do I publish an app or website?">
    Click Publish on the top right corner to push your latest changes live. You can add a custom domain or use the default Zite link.
  </Accordion>

  <Accordion title="How many apps can I build?">
    There is no limit to the number of apps you can build on any plan. A single project can also contain multiple apps around the same shared data.
  </Accordion>

  <Accordion title="How many users can my apps have?">
    There is no limit to the number of users or visitors your apps can have.
  </Accordion>

  <Accordion title="Can I inspect the code?">
    Yes. Zite projects use a monorepo structure where multiple apps and shared packages live together in one file tree. You can inspect the project from **Code view**.
  </Accordion>

  <Accordion title="Does Zite keep version history?">
    Yes. Zite keeps a Git-backed history of meaningful project changes, so you can review what changed, connect updates back to prompts or agent actions, and return to an earlier working state.
  </Accordion>

  <Accordion title="Can I customize invitation and sign-in emails?">
    Yes. On the Business plan or above, open **App settings → Notifications** to edit the subject, title, message, and button text. You can add variables such as the recipient's first name, send a test email, and click **Save** to apply your changes. These settings are available for public apps with login enabled. See [Notifications and emails](/help/platform/access/notifications).
  </Accordion>

  <Accordion title="Can I send invitation and sign-in emails from my own email account?">
    Yes. On the Business plan or above, open **App settings → Notifications → Branding & sender** and connect Gmail, Outlook, or a custom SMTP account under **Sent from**. Click **Save** to use that sender for invitation and sign-in emails. See [Set branding and sender](/help/platform/access/notifications#set-branding-and-sender).
  </Accordion>

  <Accordion title="Can I remove Zite branding?">
    Yes. Branding removal depends on where the Zite logo appears:

    * **App branding** (the Zite logo in your app): Removed on any paid plan.
    * **Authentication email branding** (the Zite logo in magic link and other authentication emails): Requires the Business plan or above and must be configured separately. In **App settings**, open **Notifications and emails** to choose your email branding and connect a sender account for your own domain. See [Notifications and emails](/help/platform/access/notifications).
  </Accordion>
</AccordionGroup>

## Publishing and access

<AccordionGroup>
  <Accordion title="Can I unpublish an app or website?">
    Yes. You can turn off [Share to web](/help/platform/access/share-to-web#enable-public-sharing) any time if you want to take a published app or website offline.
  </Accordion>

  <Accordion title="Will my Zite apps work on mobile devices?">
    Yes, Zite apps are mobile-friendly and automatically adapt to different screen sizes. You can also configure [Mobile settings](/help/platform/access/mobile) so users can add your app to their phone's home screen.
  </Accordion>

  <Accordion title="Can I require visitors to log in?">
    You can enable [login authentication](/help/platform/access/authentication) to restrict access, so only users with approved credentials can view an app, portal, or dashboard.
  </Accordion>

  <Accordion title="Can I use my own custom domain?">
    Yes. On Pro, you can connect one custom domain to a published Zite project. Business, Team, and Enterprise plans include unlimited custom domains.
  </Accordion>

  <Accordion title="Can Zite help me purchase a domain?">
    Yes. Users on any paid Zite plan can purchase up to 3 domains, at a total cost of \$15 per year.
  </Accordion>

  <Accordion title="Can I manage DNS settings for a domain purchased through Zite?">
    Not yet, domains bought through Zite can only connect to your published Zite app or website. For DNS changes or email, use an external domain.
  </Accordion>
</AccordionGroup>

## Managing Your Account

<AccordionGroup>
  <Accordion title="Is Zite pricing separate from my Fillout plan, and how does it work?">
    Yes. Zite pricing covers the usage-based features in your Zite workspace, like building projects with AI, the database agent, AI fields, and sending emails from your apps. The free plan is available to all Fillout users, and you can purchase a Zite plan to unlock more.

    View pricing details and manage your subscription [here](https://app.zite.com/home/settings/billing).
  </Accordion>

  <Accordion title="What is a credit?">
    Credits power the usage-based features in your Zite workspace: building and modifying projects with AI, the database agent, AI fields in databases, and sending emails from your apps.

    Credit usage on AI features varies based on the complexity of your request—simpler changes use fewer credits, more complex ones use more. Selective edits (like changing text or colors directly) don't use any credits.

    There is no credit charge for users visiting your published apps—only for the work you and your apps do.

    Check your current credit usage in [Billing & Usage](https://app.zite.com/home/settings/billing). Learn more in [How credits work](/help/platform/getting-started/credits).
  </Accordion>

  <Accordion title="What are workflow runs?">
    Apps use workflows to interact with databases and third-party systems. Each workflow execution counts as one run. Workflow runs in the editor aren't tracked—only runs from your published apps count toward your monthly limit.

    If you go over your limit, your apps will continue to run for your users. You cannot publish new edits until your usage resets or you upgrade your plan. Upgrade your plan for a higher limit, or wait for your monthly limits to renew.

    Learn more in [Workflow runs and your monthly limit](/help/platform/workflows/overview#workflow-runs-and-your-monthly-limit).
  </Accordion>

  <Accordion title="What happens to my credits when I upgrade?">
    It depends on whether you are upgrading from Free or from an existing paid plan.

    * **Upgrading from Free:** Your usage resets to 0 and you get the new plan's full monthly credit allowance immediately. That upgrade time becomes your new billing and credit reset time. For example, if you've used some of Free's 50 credits and upgrade to a 100-credit plan, you start at 0 used and 100 available.

    * **Upgrading a paid plan:** Your usage does not reset. Only your cycle limit increases to the new plan's limit, and your reset date stays the same. For example, if you've used 40 credits on a 100-credit plan and upgrade to a 200-credit plan, you still have 40 credits used and 160 remaining until your next reset.

    **Note:** Upgrading from one paid plan to another does not give you additional credits beyond the total new limit. For example, moving from 100 to 200 credits means your new cycle limit is 200, not that you have an extra 200 credits.
  </Accordion>

  <Accordion title="I just ran out of credits. How can I keep building?">
    Upgrade to a higher-tier plan to get a higher credit limit for the current billing cycle. Each plan offers progressively higher credit limits.

    If you're on the Free or Pro plan and you've just run out of credits, you can also **build with your own AI** while your free 7-day build trial is unused or still running. That option opens **Connect your agent**, so you can keep building from your own AI tool without using Zite credits. After the trial, building over MCP is included on Team, Zite Enterprise and the current Business plan — see [plan availability](/help/database/mcp/mcp-overview#plan-availability).

    If you downgrade to the free plan after your app is built, Zite branding will reappear on your app.
  </Accordion>

  <Accordion title="I'm blocked from building, but my organization still has credits.">
    Your admin may have set a personal credit limit on your account. Ask them to raise it, or wait for the next billing period, when spend resets. Admins can adjust limits from Billing & usage — see [AI credit limits](/help/platform/account/ai-credit-limits).
  </Accordion>

  <Accordion title="Do unused credits roll over?">
    No. Credits reset every month [at the exact time of subscription](https://www.zite.com/help/platform/getting-started/credits#how-credits-reset), and unused monthly credits do not roll over. Annual plans are billed once per year, but their credits still refresh monthly on the original subscription day and time.
  </Accordion>

  <Accordion title="Can I cancel my subscription anytime?">
    Yes, you can cancel your subscription at any time. When you cancel, you'll continue to have access to your current plan until the end of your billing period.
  </Accordion>

  <Accordion title="Do you offer student or non-profit discounts?">
    Not yet, but we're considering special pricing for educational institutions and non-profit organizations in the future.
  </Accordion>

  <Accordion title="How do I refer friends?">
    Join the affiliate program from the [Affiliates page](https://app.zite.com/home/affiliates) and share your referral link. You earn a commission when people you refer pay for a plan, and they get 50% bonus daily messages when they sign up. See [Affiliate program](/help/platform/account/affiliate-program) for details.
  </Accordion>

  <Accordion title="How do I reset my password?">
    Visit our [password reset guide](https://www.fillout.com/help/reset-password) for step-by-step instructions.
  </Accordion>

  <Accordion title="How do I delete my account?">
    See our [account deletion guide](https://www.fillout.com/help/delete-user-account) for instructions on permanently removing your account.
  </Accordion>

  <Accordion title="How do I update my email address?">
    You can update your email address in your [account settings](https://www.fillout.com/help/account#change-account-email).
  </Accordion>

  <Accordion title="Can I get an invoice for my subscription?">
    You can download invoices from your [Zite billing settings](https://app.zite.com/home/settings/billing).
  </Accordion>

  <Accordion title="Is there a free plan?">
    Yes. Zite offers a free tier to get you started. Free credits reset monthly, and the message limit resets daily.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My app isn't loading correctly">
    Try these steps:

    * Ask Zite to fix the issue
    * Restore to a [previous working version](https://www.zite.com/help/platform/basics/history)
    * Contact [support@zite.com](mailto:support@zite.com) if the issue persists
  </Accordion>

  <Accordion title="How do I debug a workflow that isn't working?">
    Open the workflow and click the **History** tab to see all past runs. You can view the inputs, outputs, and each step to identify what went wrong. You can also ask Zite "Why is my workflow failing?" and it can analyze the logs for you. Learn more in the [Workflow run history guide](/help/platform/workflows/workflow-run-history).
  </Accordion>

  <Accordion title="My custom domain isn't set up correctly">
    Verify that:

    * Your DNS records are correctly configured
    * SSL certificate has been generated (this can take up to 24 hours)
    * The domain is properly connected in your project settings

    Contact support at [support@zite.com](mailto:support@zite.com) or start a chat if the issue persists. Click the chat icon on the bottom right of your screen.
  </Accordion>

  <Accordion title="How do I report a bug or submit feedback?">
    Submit feedback and feature requests [here](https://main.fillout.com/zite-feedback). For urgent issues, contact support at [support@zite.com](mailto:support@zite.com) or start a chat. Click the chat icon on the bottom right of your screen.
  </Accordion>

  <Accordion title="Where can I get more help?">
    * Check our [help center](/help/platform/getting-started/overview)
    * Contact support at [support@zite.com](mailto:support@zite.com) or start a chat. Click the chat icon on the bottom right of your screen.
    * Submit feedback [here](https://main.fillout.com/zite-feedback)
  </Accordion>
</AccordionGroup>

## Policies & Security

<AccordionGroup>
  <Accordion title="Is Zite secure?">
    Zite follows enterprise-grade security practices and is SOC 2 Type 2 compliant. Learn more about our [security practices](/help/security).
  </Accordion>

  <Accordion title="Refunds and billing policies?">
    Unfortunately, refunds are not possible for Zite paid plans once any credits have been used.
  </Accordion>

  <Accordion title="What data does Zite collect?">
    See our [Privacy Policy](https://www.fillout.com/privacy) for details.
  </Accordion>

  <Accordion title="Does Zite offer enterprise features?">
    Yes. We offer enterprise plans with additional security, compliance, and support features. [Contact sales for details](https://main.fillout.com/enterprise).
  </Accordion>
</AccordionGroup>

## About Zite

<AccordionGroup>
  <Accordion title="What is Fillout (by Zite)?">
    Zite is also the company behind [Fillout](https://fillout.com), a forms product trusted by 100k+ teams that serves software to tens of millions of users every month.

    At Zite, we are a team of developers, support engineers, and designers building tools to let anyone build custom software. Learn more about [working at Zite](https://recruiting.fillout.com/join-us).
  </Accordion>

  <Accordion title="Are you hiring?">
    Yes! Check out our [careers page](https://recruiting.fillout.com/join-us) for openings.
  </Accordion>

  <Accordion title="How can I stay updated on new features?">
    Follow Zite on [X](https://x.com/zite) or [LinkedIn](https://www.linkedin.com/company/zitecom).
  </Accordion>

  <Accordion title="Can I suggest new features?">
    Definitely! Submit feature requests and feedback at [Zite Feedback](https://main.fillout.com/zite-feedback).
  </Accordion>
</AccordionGroup>

<br />

<Note>
  Didn't find what you were looking for? Contact our support team at [support@zite.com](mailto:support@zite.com) or start a chat. Click the chat icon on the bottom right of your screen.
</Note>

<div className="zite-related-topics">
  <a href="/help/platform/getting-started/overview">Welcome to Zite</a>
  <a href="/help/platform/how-to-build/troubleshooting">Troubleshooting</a>
  <a href="/help/platform/getting-started/glossary">Glossary</a>
</div>

<br />


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