> ## Documentation Index
> Fetch the complete documentation index at: https://zite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zite App FAQs

> Common questions about the app builder, user account, and more.

## Getting Started

<AccordionGroup>
  <Accordion title="What is Zite?">
    [Zite](https://www.zite.com) is an AI-powered app builder that lets you create web apps, websites, internal tools, and portals without writing code.
  </Accordion>

  <Accordion title="How do I create a new Zite?">
    Start at [zite.com](https://zite.com) and type your idea into the prompt. See our [create an app guide](/help/platform/how-to-build/creating-an-app) for more details.
  </Accordion>

  <Accordion title="Do I need coding experience?">
    No. Zite is built for both technical and non-technical users. You can rely entirely on AI, use the visual editor, or dive into the code if you prefer.
  </Accordion>
</AccordionGroup>

## Building with Zite

<AccordionGroup>
  <Accordion title="What can I build?">
    Zite is most commonly used to build internal tools, dashboards, portals, and business web applications.
  </Accordion>

  <Accordion title="Where can I find app templates ready for use?">
    You can visit the [Zite Marketplace](https://www.zite.com/marketplace) to clone templates.
  </Accordion>

  <Accordion title="Tips for effective prompts">
    * Be specific about what you want Zite to change
    * Build in small steps
    * Use clear instructions (e.g., "Change the submission button color to blue")
  </Accordion>

  <Accordion title="Can I connect my own AI model API key?">
    This is not currently supported. All AI usage is provided through Zite and included in your plan limits.

    However, you can connect your own OpenAI API key to create apps that use AI with the Zite OpenAI integration.
  </Accordion>

  <Accordion title="How do I handle errors?">
    * Use the built-in "fix it for me" option if an error occurs (this is free and won't use credits)
    * Switch to [chat mode](/help/platform/how-to-build/agent-modes/chat-mode) to ask Zite what's going wrong without making changes
    * Rephrase your request with more detail
    * Restore to a previous working version if needed
  </Accordion>

  <Accordion title="Can I connect a database?">
    Yes. Zite has a built-in database, or you can connect to external databases like Airtable or Google Sheets. Note that you can only connect to one database at a time.
  </Accordion>

  <Accordion title="What are workflows?">
    Workflows are the backend logic that powers your app. They let you read and write data, send Slack messages, run AI operations, and more. Zite creates workflows automatically based on your prompts. Learn more in the [Workflows guide](/help/platform/workflows/overview).
  </Accordion>

  <Accordion title="How can I switch to a different database (e.g., from Airtable to Zite Database)?">
    Disconnect your current database in the [same popup when you first connected](https://www.zite.com/help/integrations/overview#add-an-integration) it. Then, reconnect to your preferred one.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="Can I rename, duplicate, or delete a Zite?">
    Yes—these options are available from the home dashboard [here](https://build.fillout.com). Duplicating creates a standalone copy you can modify.
  </Accordion>

  <Accordion title="Can I collaborate with my team?">
    Yes. Invite teammates to your workspace to build together. Learn more about [inviting collaborators](https://www.fillout.com/help/invite-collaborators) and [managing workspaces](https://www.fillout.com/help/workspaces).
  </Accordion>

  <Accordion title="How do I publish my app?">
    Click Publish on the top right corner to push your project live. You can add a custom domain or use the default Zite link.
  </Accordion>

  <Accordion title="How many apps can I build?">
    There is no limit to the number of apps you can build on any plan.
  </Accordion>

  <Accordion title="How many users can my apps have?">
    There is no limit to the number of users or visitors your apps can have.
  </Accordion>

  <Accordion title="Can I export my code?">
    You can export apps between Zite accounts, but the code currently will not run out-of-the-box in an external environment.

    Zite hosts your applications on infrastructure powered by Amazon Web Services (AWS). You can host an unlimited number of Zites on any plan (including the free tier). In the future, we may offer an export option to host on other platforms.
  </Accordion>

  <Accordion title="Can I remove Zite branding?">
    Yes. Zite branding is removed on any paid plan.
  </Accordion>
</AccordionGroup>

## Publishing your Zite

<AccordionGroup>
  <Accordion title="Can I unpublish my Zite?">
    Yes, you can untoggle [Share to web](/help/platform/access/share-to-web#enable-public-sharing) any time from  if you want to take it offline.
  </Accordion>

  <Accordion title="Will my Zite work on mobile devices?">
    Yes, all Zite apps are mobile-friendly and automatically adapt to different screen sizes. You can also configure [Mobile settings](/help/platform/access/mobile) so users can add your app to their phone's home screen.
  </Accordion>

  <Accordion title="Can I require visitors to log in to view my Zite?">
    You can enable [login authentication](/help/platform/access/authentication) to restrict access, so only users with approved credentials can view your Zite.
  </Accordion>

  <Accordion title="Can I use my own custom domain?">
    Yes. You can connect your own domain to any published Zite project. You can connect an unlimited number of domains if you're on the Zite Business plan.
  </Accordion>

  <Accordion title="Can Zite help me purchase a domain?">
    Yes, Pro and Business users can purchase up to 3 domains, at a total cost of \$15 per year.
  </Accordion>

  <Accordion title="Can I manage DNS settings for a domain purchased through Zite?">
    Not yet, domains bought through Zite can only connect to your app. For DNS changes or email, use an external domain.
  </Accordion>
</AccordionGroup>

## Managing Your Account

<AccordionGroup>
  <Accordion title="Is Zite pricing separate from my Fillout plan, and how does it work?">
    Yes. Zite pricing covers the usage-based features in your Zite workspace, like building apps with AI, the database agent, AI fields, and sending emails from your apps. The free plan is available to all Fillout users, and you can purchase a Zite plan to unlock more.

    View pricing details and manage your subscription [here](https://build.fillout.com/home/settings/billing).
  </Accordion>

  <Accordion title="What is a credit?">
    Credits power the usage-based features in your Zite workspace: building and modifying apps with AI, the database agent, AI fields in databases, and sending emails from your apps.

    Credit usage on AI features varies based on the complexity of your request—simpler changes use fewer credits, more complex ones use more. Selective edits (like changing text or colors directly) don't use any credits.

    There is no credit charge for users visiting your published apps—only for the work you and your apps do.

    Check your current credit usage in [Billing & Usage](https://build.fillout.com/home/settings/billing). Learn more in [How credits work](/help/platform/getting-started/credits).
  </Accordion>

  <Accordion title="What are workflow runs?">
    Apps use workflows to interact with databases and third-party systems. Each workflow execution counts as one run. Workflow runs in the editor aren't tracked—only runs from your published apps count toward your monthly limit.

    If you go over your limit, your apps will continue to run for your users—but you won't be able to publish edits until you upgrade your plan or your monthly limits renew.

    Learn more in [Workflow runs and your monthly limit](/help/platform/workflows/overview#workflow-runs-and-your-monthly-limit).
  </Accordion>

  <Accordion title="What happens to my credits when I upgrade?">
    When you upgrade to a higher plan during a billing cycle, your total credit limit is set to the new plan's limit for that cycle.

    For example, if you've used 40 credits on a 50-credit plan and upgrade to a 100-credit plan, your cycle limit becomes 100 credits and you'll have 60 credits remaining until your next billing cycle starts.

    **Note:** Upgrading from one plan to another does not give you additional credits beyond the total new limit. For example, moving from 100 to 200 credits means your new cycle limit is 200, not that you have an extra 200 credits.
  </Accordion>

  <Accordion title="I just ran out of credits. How can I keep building?">
    Upgrade to a higher-tier plan to get a higher credit limit for the current billing cycle. Each plan offers progressively higher credit limits.

    If you downgrade to the free plan after your app is built, Zite branding will reappear on your app.
  </Accordion>

  <Accordion title="Do unused credits roll over?">
    No. Credits reset every month [at the exact time of subscription](https://www.zite.com/help/platform/getting-started/credits#how-credits-reset), and unused monthly credits do not roll over. Annual plans are billed once per year, but their credits still refresh monthly on the original subscription day and time.
  </Accordion>

  <Accordion title="Can I cancel my subscription anytime?">
    Yes, you can cancel your subscription at any time. When you cancel, you'll continue to have access to your current plan until the end of your billing period.
  </Accordion>

  <Accordion title="Do you offer student or non-profit discounts?">
    Not yet, but we're considering special pricing for educational institutions and non-profit organizations in the future.
  </Accordion>

  <Accordion title="How do I refer friends?">
    Share your referral link from [here](https://build.fillout.com/home/affiliates) and earn credits when friends sign up.
  </Accordion>

  <Accordion title="How do I reset my password?">
    Visit our [password reset guide](https://www.fillout.com/help/reset-password) for step-by-step instructions.
  </Accordion>

  <Accordion title="How do I delete my account?">
    See our [account deletion guide](https://www.fillout.com/help/delete-user-account) for instructions on permanently removing your account.
  </Accordion>

  <Accordion title="How do I update my email address?">
    You can update your email address in your [account settings](https://www.fillout.com/help/account#change-account-email).
  </Accordion>

  <Accordion title="Can I get an invoice for my subscription?">
    You can download invoices from your [Zite billing settings](https://build.fillout.com/home/settings/billing).
  </Accordion>

  <Accordion title="Is there a free plan?">
    Yes. Zite offers a free tier to get you started. Free credits reset monthly, and the message limit resets daily.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My app isn't loading correctly">
    Try these steps:

    * Ask Zite to fix the issue
    * Restore to a [previous working version](https://www.zite.com/help/platform/basics/history)
    * Contact [support@zite.com](mailto:support@zite.com) if the issue persists
  </Accordion>

  <Accordion title="How do I debug a workflow that isn't working?">
    Open the workflow and click the **History** tab to see all past runs. You can view the inputs, outputs, and each step to identify what went wrong. You can also ask Zite "Why is my workflow failing?" and it can analyze the logs for you. Learn more in the [Workflow run history guide](/help/platform/workflows/workflow-run-history).
  </Accordion>

  <Accordion title="My custom domain isn't set up correctly">
    Verify that:

    * Your DNS records are correctly configured
    * SSL certificate has been generated (this can take up to 24 hours)
    * The domain is properly connected in your project settings

    Contact support at [support@zite.com](mailto:support@zite.com) or start a chat if the issue persists. Click the chat icon on the bottom right of your screen.
  </Accordion>

  <Accordion title="How do I report a bug or submit feedback?">
    Submit feedback and feature requests [here](https://main.fillout.com/zite-feedback). For urgent issues, contact support at [support@zite.com](mailto:support@zite.com) or start a chat. Click the chat icon on the bottom right of your screen.
  </Accordion>

  <Accordion title="Where can I get more help?">
    * Check our [help center](/help/platform/getting-started/quickstart)
    * Contact support at [support@zite.com](mailto:support@zite.com) or start a chat. Click the chat icon on the bottom right of your screen.
    * Submit feedback [here](https://main.fillout.com/zite-feedback)
  </Accordion>
</AccordionGroup>

## Policies & Security

<AccordionGroup>
  <Accordion title="Is Zite secure?">
    Zite follows enterprise-grade security practices and is SOC 2 Type 2 compliant. Learn more about our [security practices](/help/security).
  </Accordion>

  <Accordion title="Refunds and billing policies?">
    Unfortunately, refunds are not possible for Zite paid plans once any credits have been used.
  </Accordion>

  <Accordion title="What data does Zite collect?">
    See our [Privacy Policy](https://www.fillout.com/privacy) for details.
  </Accordion>

  <Accordion title="Does Zite offer enterprise features?">
    Yes. We offer enterprise plans with additional security, compliance, and support features. [Contact sales for details](https://main.fillout.com/enterprise).
  </Accordion>
</AccordionGroup>

## About Zite

<AccordionGroup>
  <Accordion title="What is Fillout (by Zite)?">
    Zite is also the company behind [Fillout](https://fillout.com), a forms product trusted by 100k+ teams that serves software to tens of millions of users every month.

    At Zite, we are a team of developers, support engineers, and designers building tools to let anyone build custom software. Learn more about [working at Zite](https://recruiting.fillout.com/join-us).
  </Accordion>

  <Accordion title="Are you hiring?">
    Yes! Check out our [careers page](https://recruiting.fillout.com/join-us) for openings.
  </Accordion>

  <Accordion title="How can I stay updated on new features?">
    Follow Zite on [X](https://x.com/zite) or [LinkedIn](https://www.linkedin.com/company/zitecom).
  </Accordion>

  <Accordion title="Can I suggest new features?">
    Definitely! Submit feature requests and feedback at [Zite Feedback](https://main.fillout.com/zite-feedback).
  </Accordion>
</AccordionGroup>

<br />

<Note>
  Didn't find what you were looking for? Contact our support team at [support@zite.com](mailto:support@zite.com) or start a chat. Click the chat icon on the bottom right of your screen.
</Note>

<div className="zite-related-topics">
  <a href="/help/platform/getting-started/quickstart">Quickstart</a>
  <a href="/help/platform/how-to-build/troubleshooting">Troubleshooting</a>
  <a href="/help/platform/getting-started/glossary">Glossary</a>
</div>

<br />