How A2J Tech Streamlines Data Intake for Legal Kiosks Across 7 States

A2J Tech builds Legal Kiosks — free computers embedded within community agencies that serve as legal help access points. Deployed across Florida, Minnesota, Nevada, North Dakota, Michigan, Texas, and New England, these kiosks connect people to legal resources who might otherwise have no access.

Behind each kiosk is a data intake layer: usage surveys, change request forms, and feedback collection that help A2J Tech understand how their kiosks are being used and where to expand next. That layer was the source of growing pain.

Before adopting Fillout by Zite, A2J Tech cycled through multiple form builders. Each came with trade-offs that compounded over time:

• Limited analytics — minimal insight into form completion rates, drop-off points, or user behavior, making it difficult to improve form design
• Poor customization — difficult to align form appearance and functionality with organizational needs and specific workflows
• Accessibility gaps — forms must be accessible to users with disabilities, a legal requirement in many cases, yet this was often overlooked by other tools
• Prohibitive pricing — pricing structures became unsustainable, especially for a nonprofit with fluctuating needs
• Weak collaboration — teams were unable to co-create, edit, and manage forms efficiently together
• Data handling concerns — limited export options, poor integrations with databases, and inadequate security measures for sensitive information

A2J Tech's CEO recognized that existing tools had become bottlenecks in workflows, affecting efficiency and data-driven decision quality. Key pain points included inadequate third-party integrations, poor data handling, and insufficient user analytics.

The team evaluated alternatives against a clear set of criteria:

• Third-party integrations — seamless connection to Airtable, the cornerstone of A2J Tech's data management system
• Analytics and insights — robust analytics capabilities with flexibility in form customization
• Scheduling — organizing appointments, events, and time-sensitive interactions
• Logic and conditional responses — dynamic forms that adapt based on user input
• Accessibility — comprehensive support for screen readers and accessible form design

Beyond features, A2J Tech valued the openness and collaborative approach of the Zite team — a partner who listens to user needs and responds to feature requests.

The implementation was smooth and straightforward. The platform's intuitive layout and clear documentation enabled rapid adoption across the team — including members without strong technical backgrounds. Primary users include website developers, designers, and project managers, each using Fillout by Zite in unique ways.

A notable example involves the multiple usage surveys developed for Legal Kiosk projects. These surveys are crucial for monitoring kiosk usage frequency. By analyzing this data, A2J Tech makes informed decisions about resource allocation and future project expansion.

The team leverages several advanced features:

• Parameter URLs to assign project-specific information directly to surveys, integrating detailed project data for increased efficiency and accuracy
• Hidden fields with calculated logic to route users to various ending pages, particularly useful for determining appropriate survey completion redirect URLs
• Multi-page forms with page logic to guide users through forms based on provided data and pre-supplied parameter data

Internally, the team built a Change Request Form that streamlines alterations to any Project Manager's project. Staff members submit changes such as updating contact details, modifying device-specific information, or adjusting personnel availability at host sites.

This form greatly simplified the process of managing and implementing project changes, ensuring efficient and accurate handling of updates across all kiosk deployments.

A2J Tech relies heavily on Fillout by Zite to gather information and feedback from users, flowing data seamlessly to their no-code stack:

• Airtable — primary data management and storage
• Notion — documentation and knowledge management
• Zapier — complex workflows and app connections

The integration process was simple and intuitive, particularly for team members without programming backgrounds — a significant benefit for a nonprofit team.

Since adopting Zite, A2J Tech has seen:

• Increased stakeholder engagement — more form submissions and user interaction across kiosk deployments
• Decreased project management burden — automated workflows replaced manual processes
• Streamlined tracking — better visibility into requests and submissions across all states
• A major reduction in the time taken to create interactive forms and the automations around them