The AI operating system
for your support team

Build and run custom business software with AI. Your apps, data, and automations together, without per-seat fees.

A client portal on your own domain, with intake, document requests and case tracking behind it. Reminders chase what clients owe you.

Jobs, daily logs, punch lists and change orders in one system. Crews update it from the site, and clients sign off on changes online.

Donors, grants, volunteers and programs in one system. Donors manage their gifts online, and volunteers never add per-seat fees.

Bookings, tickets, check-in, shifts and suppliers in one system. Clients confirm headcount online, and reminders go out on schedule.

Orders, inventory, production and deliveries in one system. Suppliers confirm dates online, so the floor plans from current numbers.

Enrollment, absences, field trips and support plans next to your SIS. Families sign forms online, and staff see only what they should.

Tenant portals, maintenance, leasing and owner reports in one system. Tenants book repairs online, and owner reports go out on their own.

Permits, records requests, grants and 311 in one system. Residents apply and track progress online, and every decision stays on record.

Policy sign-offs, training, accreditation and use-of-force reviews in one system. Every acknowledgment is logged for your assessors.

Work orders, time clocks, inspections and inventory in one system. Ask for a new form, field or approval step and it’s ready in minutes.

Pipeline, quotes, renewals and commissions in one system. Partners register deals in a portal, and commissions update as deals close.

Courses, exams and certificates for your staff or paying learners. Expiring certifications send reminders, with no per-learner fees.

Tickets, SLAs, returns and refunds in one system. Customers track their requests online, and overdue tickets escalate automatically.

Hiring, onboarding, time off and reviews in one system. Employees update their own details, and you control who sees each record.

Tickets, SLAs, returns and refunds in one system. Customers track their requests online, and overdue tickets escalate automatically.

Overview

Apps

Ticket inboxViewed 2 hours ago

Customer portalViewed yesterday

Shared by every app

Database7 tablesUpdated

Automations7 running daily

Users & roles22 agents with access

IntegrationsShopify, Gmail

What does your support team need?

Start building for free

Alternative toZendeskFreshdeskIntercom

Customer support

Everything your support team handles, in one system

One database behind every app. Open a customer to see their tickets, orders and refunds.

Ticket inbox and SLAs

TTicket inboxInboxCustomersMacrosReportsJL

Billing queue5

Mei Tanaka9:12Charged twice for #48190Two charges of $214.90 on my cardSLA 12m

Luis Ortega9:04Promo code not appliedI used FALL20 but paid full priceSLA 38m

Hannah Cole8:47Refund for returned bootsUPS shows delivered to you Nov 2SLA 1h 20m

Ava Brooks8:30Invoice for a team orderCan you add our company VAT number?SLA 3h

Ben Adler8:02Gift card balanceThanks, that workedSolved

Charged twice for #48190SLA 12m

Mei Tanaka9:12 AMHi, I ordered the Ridge 2P tent on Tuesday and my card shows two charges of $214.90. Can you refund one of them?

AI summaryInternal note9:12 AMBilling · duplicate charge on order #48190. Customer since 2021, 6 orders, $1,184 spent.

Jordan LeeInternal note9:15 AMStripe shows two captures 40 seconds apart on the same card. Refunding the duplicate now.

Reply…Send

DetailsCustomerMTMei TanakaOrder#48190PriorityP2 · BillingFirst reply duein 12 minAssigneeJLJordan Lee

Route billing tickets

WhereAI categoryisBilling

orSubjectcontainscharged

andOrder totalis over$150

ThenAssign to the Billing team, round robinSet P2, first reply due in 1 hourPost in #support-billing at 45 minutes

Something else? Describe it and Zite builds it

Compare

Zite or an off‑the‑shelf help desk?

Today

ToolsOrders and refunds in other tools

FitStandard ticket fields and views

PricingPer agent, with higher tiers for automation

With Zite

ToolsTickets, orders and refunds in one place

FitBuilt around your products, policies and escalations

PricingNo per‑seat fees, so anyone can help a customer

Built to run your support queue

Store tens of millions of records and query with SQL.
Zite Database

Built to run your support queue

A database that scales

Store tens of millions of records and query with SQL.

Zite Database

Sales CRM

NorthwindWonGlobexWon

Client portal

NorthwindOnboardingGlobexOnboarding

Revenue

$1,260,500

Postgres1,248,302 records

+18

Company

Owner

Stage

Amount

Globex

Tom Lee

Won

$32,500

Oct 24

Northwind

Maya Chen

Won

$48,000

Oct 30

Initech

Priya Shah

Discovery

$27,000

Nov 4

Umbrella

Kofi Mensah

Negotiation

$61,200

Nov 8

Hooli

Sarah Lee

Proposal

$19,800

Nov 12

Cedarline

Maya Chen

Discovery

$14,500

Nov 15

Bluebird Co

Tom Lee

Discovery

$8,400

Nov 21

Automate any process

Run processes end to end with 50+ tools.

Zite Automations

Access for staff and clients

Your own domain, with SSO, roles and audit logs.

Zite Apps

The power of code, without coding

Zite builds in TypeScript, with full source code access and GitHub sync.

Read the developer docs

app.zite.com

AAshgrove

OverviewAppsAutomationsDatabaseUsersSecurityCode

Codeashgrove/operations

apps/sales-crm/src/api/TSapprove-deal.ts

import { z } from 'zod';

import { createEndpoint, hasRole } from 'zitejs/backend';

import { zite } from 'zitejs/db';

export default createEndpoint({

description: 'Approve a deal',

inputSchema: z.object({ dealId: z.string() }),

execute: async ({ input, context }) => {

+if (!hasRole(context, 'finance')) {

+throw new Error('Only finance can approve');

return zite.deals.update({

id: input.dealId,

record: { approval: 'Approved' },

});

History

Finance-only approvalsJust nowImport Salesforce deals2d agoStart from CRM1w ago

Our customers

Teams already running on Zite

"We've tried many tools over the years.

Zite is in a league of its own.

It's more robust, more flexible and saves our county time and money."

Ravi K. Udeshi

Election Manager, Fairfax County

"We used to have a massive backlog of app and internal tool requests.

Now anyone on our team can build the software they need, and we know the apps match our brand and IT guidelines."

Michael Villenave

Head of Internal Comms, Domino's France

"As Iceland's largest media company, we've deployed Zite across all our brands.

We love Zite for its ease of use, SSO login, Salesforce integration, and their excellent support team."

Diana Viglundsdottir

Director of Product, Syn.is

Business reviews

5/5

Product Hunt

4.7/5

Customer stories

FAQs

Questions about Zite for customer support

For ticketing, SLAs, a customer portal and a help center, yes. Zite builds those apps around your own categories and escalation rules, and you can import the tickets and customers you already have.

Still have questions?

What will your support team build first?

The AI operating system
for your support team

Build entire systems

One source of truth

Control access in one place

What does your support team need?

Everything your support team handles, in one system

Zite or an off‑the‑shelf help desk?

Built to run your support queue