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Help Desk

Manages customer support tickets and a self-service knowledge base from one shared database.

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By Zite
ReplacesZendesk
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What's included

2 apps, one shared database

Agents work in Help Desk to handle tickets, assign them to teams, apply SLA policies, and respond using saved macros. Customers find answers in Help Center through categorized articles before opening a ticket.

Help Center
Help CenterStart here

A self-service portal where customers browse categorized articles and submit support tickets.

Help Desk
Help Desk

Where agents manage tickets, track SLA policies, and reply to customers using macros and saved views.

Database13 tables · 88 fields
NameText
DomainText
TierSingle select
NotesLong text
Integrations

Works with Slack, Email and 6 more

The apps in this solution are already wired to these services.

Slack

Send real-time notifications and updates to your Slack channels.

Email

Send transactional and notification emails from your apps using Zite's built-in email sender.

Intercom

Connect customer messaging and support workflows to your apps.

Gmail

Send and manage emails through Gmail from your apps.

Twilio

Send SMS messages, make calls, and manage communications from your apps.

Outlook

Send emails and manage calendar events with Outlook.

Microsoft Teams

Send notifications and updates to Microsoft Teams channels.

Linear

Connect project tracking and issue management to your apps and workflows.

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FAQs

Questions about Help Desk

Help Desk comes with 2 apps (Help Center and Help Desk) and a shared database with 13 tables: Organizations, Customers, Agents, Teams, Tickets, and 8 more.

Still have questions?

Start with Help Desk

You get your own copy: your own database, your own apps, your own data. Customize any part of it. Or have our team migrate your data and set it up for you.

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