How it works
Automatically notify users or team members when actions happen in your app. This is useful for alerts, reminders, confirmations, and follow-ups. By connecting Zite to Twilio, you can:- Send SMS messages
- Send WhatsApp messages to users worldwide with API
- Make voice calls to deliver notifications or alerts
- Send messages to multiple users at once
- Send 2FAs or one-time codes via SMS for extra security on sensitive actions
To send WhatsApp messages, recipients’ phone numbers must be added to your Twilio Sandbox.
How to automate messages or calls
1
Connect to Twilio
In the chat box, ask Zite to connect to Twilio or click the 
plug icon .2
Enter your use case
Describe how you want to use Twilio in your app. In this example, we’ll send a WhatsApp message when inventory is low.
How to automate 2FAs
For actions that require extra security, like deleting an SKU, you can send 2FAs. Just like the steps above, enter a prompt to send 2FAs when a specific action occurs.
Codes sent expire in 5 minutes.
Common use cases
With a Twilio connection, you create apps like:- Document submissions: Let users upload forms or reports directly into OneDrive for review
- Client portals: Allow customers to view and download project files
- Recruitment flows: Collect resumes and documents for hiring teams to review
- Approval workflows: Store and route documents in OneDrive when they are submitted or approved in your app
- Internal resource hubs: Give teams access to searchable file libraries without needing direct Microsoft access
- Media collection apps: Collect and organize user-uploaded images, videos, or assets in OneDrive for processing or review