How it works
Twilio helps businesses contact people by phone. Connect it to send booking updates, customer reminders, or urgent team alerts. App visitors use your connected Twilio account without connecting their own. By connecting Twilio, you can:- Send text messages for confirmations and alerts
- Send WhatsApp messages using a configured sender
- Make automated phone calls
- Choose from numbers available in your Twilio account
- Show recent sent messages in your app
How to integrate Twilio into your app
1
Connect to Twilio
Ask Zite to connect to Twilio, or select + → Integrations → Twilio. Choose a saved account or connect a new one.Enter Account SID and Auth Token from Account Info in your Twilio Console. Zite checks them before saving the connection.
2
Describe your use case
Tell Zite the trigger, recipient, message, and whether to use text, WhatsApp, or a call. For example, “Text the customer when their service appointment is confirmed.”Zite can look up your Twilio numbers and ask you to choose if several are available. Specify the sender that is set up for the type of message you need.
3
Test and publish
Test with a phone number you control and check the message or call actually arrives. Confirm the sender and content, and check failed messages in Twilio.Select Publish in the upper-right corner when the feature works as expected.
Common use cases
With a Twilio connection, you can create apps like:- Booking Reminders: Text customers about upcoming appointments
- Order Updates: Notify customers when an order is ready
- Urgent Alerts: Text or call the team when a request needs attention
- Field Service Updates: Let customers know a technician is on the way
- WhatsApp Notifications: Send booking or order updates through WhatsApp
Important notes
- Your account: Messages and calls use your Twilio account and its allowance or charges. Tests from the editor can send real messages.
- Sender setup: Use a Twilio number or sender configured for the chosen service. Connecting credentials alone does not set up WhatsApp or make every number suitable for every message type.
- Phone numbers: Include the full country code, such as +1 for the US or +44 for the UK.
- Repeated sends: Tell Zite when a notification should fire and how to avoid duplicates if someone repeats an action.
- Troubleshooting: For connection failures, check both credentials. If connected but delivery fails, check the selected sender and the error in Twilio rather than repeatedly sending the same message.
Need help with this integration? Contact support@zite.com.
FAQs
Can I send WhatsApp messages?
Can I send WhatsApp messages?
Zite does not have a native WhatsApp or WhatsApp Business integration. You can send WhatsApp messages through Twilio if the number you send from is set up for WhatsApp in your Twilio account. Receiving WhatsApp messages directly from Meta is not supported.