Canceling a Zite Apps subscription doesn’t cancel a separate Fillout Forms subscription. If you have a bundled plan, review which products the cancellation affects.
Cancel subscription
1
Find your plan
As an organization admin, return to organization home using the workspace name menu’s All workspaces option. Open the organization name at the top left, then Settings → Billing & usage. Under Current plans, find the subscription you want to cancel.
2
Review what changes
Select Cancel. Review the features and limits you’ll lose, including any grandfathered benefits, then continue to the cancellation confirmation.
3
Confirm cancellation
Complete the requested cancellation details and confirm. Check billing settings for the scheduled end date. If your plan shows Contact support, ask the Zite team to help.
Use Cancel on the subscription you want to stop. Example subscriptions shown.
What happens after cancellation
For example, canceling a monthly plan on March 25 with a renewal date of April 14 leaves it active until April 14. An annual plan stays active until its annual end date.
What happens on the Free plan
- Published apps stay published.
- Nothing in your databases is deleted.
- Free allows 5,000 records per database. If you go above that, you can’t add or edit records in the dashboard until you’re back under the limit or you upgrade.
- The Made with Zite badge comes back on your apps. See App branding and link previews.
Before your plan ends
- Check capacity: Free limits may prevent you from adding records or creating workspaces. See Plans & limits.
- Review paid features: check custom domains and other features your team or clients rely on. Domain ownership and using that domain in Zite are separate; ask support about a domain purchased through Zite.
- Use remaining credits: unused monthly credits don’t roll over. Cancellation doesn’t automatically refund a charge.
Canceling isn’t deleting your account
Canceling a plan stops renewal. Deleting or leaving an organization does not delete your Zite user account. There is no Delete account control in personal settings.Leave an organization
If the organization has more than one person, open Settings, then Account. You may see Leave organization and delete your account. Select Leave organization and type LEAVE ORGANIZATION to confirm. This removes your access to that organization only. It does not delete your Zite user account. Your other Zite organizations are not affected. If you are the only admin, make another person an admin before you leave. Zite shows You are the only admin in this organization. Make another user an admin before leaving.Delete an organization
Admins can permanently delete an organization and everything in it. First downgrade to the Free plan if you are on a paid plan. On a paid plan, Delete organization is unavailable, and the tooltip is Downgrade your plan before deleting your organization. Then open Settings, then General, then Delete organization. Type DELETE ALL and the organization name to confirm. If Zite shows Contact support@zite.com to delete your account, email support@zite.com instead. One email can belong to more than one Zite organization.Delete your user account and personal data
To delete your user account and personal data, contact support@zite.com.Need help with a cancellation or scheduled change? Contact support@zite.com.